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How do I report a lost/stolen debit/ATM card?
Please call 386-774-0977 or 407-331-3007 during normal operating hours.

After hours, please call 1-800-528-2273 immediately or access www.visa.com
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How do I reorder checks?
Use the below websites to reorder checks from Clarke American:

Consumer Checks https://www.clarkeamerican.com/checks
Business Checks https://www.clarkeamerican.com/businesschecks

** Disclaimer** By using the following websites you will be leaving Pinnacle Bank's Website.


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How do I add a stop payment?
Please contact either of our branches during normal operating hours. We would be happy to assist you at that time.
Orange City: (386) 774-0977
Longwood: (407) 331-3007

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How do I borrow money?
Please call or email any one of our expert Commercial Lenders! They are waiting to hear from you!

Orange City: (386) 774-0977
Longwood: (407) 331-3007



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How do I find a branch?
Visit any one of our branches today!

Orange City Bank
Phone: 386-774-0977
Address: 1113 Saxon Blvd
Orange City, FL 32763

Hours: M-Th 8:00AM - 5:00PM Drive up
Friday 8:00AM - 6:00PM Drive up
M-Th 9:00AM - 4:00PM Lobby
Friday 9:00AM - 6:00PM Lobby


Longwood Bank
Phone: 407-331-3007
Address: 485 S. Ronald Reagan Blvd.
Longwood, FL 32750

Hours: M-Th 8:00AM - 5:00PM Drive up
Friday 8:00AM - 6:00PM Drive up
M-Th 9:00AM - 4:00PM Lobby
Friday 9:00AM - 6:00PM Lobby


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How can I find my ABA routing number?
Look at the bottom left corner of your checks. If you have a Personal account the first sequence of numbers, usually a nine-digit number, is your ABA (American Bankers Association) routing number. If you have a Business account the ABA number will follow the six-digit check number at the bottom of your checks. The ABA number is also known as a Routing and Transit Number, RTN, or bank number. It was established by the American Bankers Association to identify the accountholder’s bank.

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How do I change my password for online banking?
After logging into Online Banking, you will see an option for Password. Click on that option to change your password.
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How do I transfer funds online?
After logging into the Online Banking, you will find an option to transfer funds between your accounts. It's super easy!
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What account services can I access online?
Balance Information
History Information- includes images of checks front/back
Pay Bills
Transfer funds
Reorder Checks
Download activity to Quicken or Quickbooks
Secure Email correspondance to bank personnel
Change your password
And much more!
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How can I protect myself against Identity Fraud?
Please remember to use caution when disclosing personal and financial information. There are a number of ways you can help protect yourself from identity theft:

*Sign the back of your credit and debit cards.
*Keep your credit card receipts.
*Report lost or stolen credit cards immediately.
*Cancel and destroy all unused cards.
*Leave out personal information on your checks.
*Promptly collect incoming mail.
*Shred your junk mail.
*Don't drop your outgoing mail in your mailbox.
*Review your credit reports.

Equifax: 800.525.6285 or www.equifax.com
Experian: 888.397.3742 or www.experian.com
TransUnion: 800.680.7289 or www.transunion.com


*Don't give out your personal information to unsolicited requests.
*Keep your personal information in a safe place.

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What is phishing?
Many financial institutions and companies that conduct business on the Internet have become the target of a form of online fraud called "phishing". Phishes usually take the form of unsolicited emails or pop-up Web pages. To make the phishes look official, scammers often include image and logos from legitimate companies.


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How do you balance your checkbook?
Do you balance your checkbook on a regular basis? It's recommended that you do on a monthly basis at the very least. Here are 10 quick tips:

1. Reconcile Your Checks
2. Reconcile Your Deposits
3. Reconcile Your ATM Withdrawals and Debit Card Purchases
4. Record Interest Earned and Bank Fees
5. List Outstanding Checks
6. List Outstanding Deposits
7. Record Your Bank's Ending Balance
8. Enter Outstanding Deposits
9. Enter Outstanding Checks
10. Calculate Your Balance

For more information, visit www.about.com-financial planning
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How do I sign up for Internet Banking?
Click the Login button on the home page. This will take you to a screen that allows you to enroll. Or copy/paste the below link into the internet browser for access. It's fast and easy!

https://online.pinnaclebank-fl.com/servlet/SLogin?template=/enroll/en/IBEnroll.vm






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Internet Banking Awareness
Learn more about changes to FDIC coverage.